Refund policy
Return, Replacement & Refund Policy
Last updated: 2 October 2026
At Merari Jewellery, every piece is checked carefully before it is packed and shipped.
No returns on change of mind
Because our jewellery is worn on the body, we do not accept returns or exchanges for change of mind, size or colour preference. This applies to all products, including earrings.
Damaged, defective or wrong item: free replacement
If your order arrives damaged, defective, or different from what you ordered, we will replace it free of charge.
- Report it within 24 hours of delivery by WhatsApp or call on +91 77159 22449, or email merarijewellery@gmail.com.
- Share an unboxing video (recorded from opening the sealed package) and photos of the item.
- The item must be unused and returned with its original packaging and tags.
- Items that show signs of wear, use or damage after delivery are not eligible for replacement.
- Once we have checked your claim, we will arrange the pickup and send a replacement at no extra cost.
- If a replacement is not available, we will give you a full refund to your original payment method within 5-7 working days.
Cancellations
You can cancel an order on the same day you placed it, as long as it has not been shipped. Prepaid cancellations are refunded within 5-7 working days.
Contact
Merari Jewellery, 101 Sapphire Pearl, 18A Road, Khar West, Mumbai 400052
+91 77159 22449 · merarijewellery@gmail.com
